Franc James Shipping and Returns Information

Thank you for choosing Franc James! Here is important information about our shipping process and returns policy to ensure a smooth and transparent experience.

Order processing time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your payment confirmation.

Shipping method

• We offer standard shipping for all UK orders.

• Our Shipping partner is Royal Mail

• Estimated delivery time is 2-3 days from when the order is processed

International shipping

If you would like to ship internationally please contact us with your query at franc.james@francjames.com and we will do our best to fulfil your request.

Delivery address

Please ensure that your delivery address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addressed provided by the customer.

Delayed or lost shipments

Franc James is not responsible for any delays caused by the shipping carrier or customs clearance. In-case of a lost shipment, please contact us at franc.james@francjames.com

Refund conditions

To be eligible for a refund, please notify us within 14 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as received. Personalized or custom-made ties are exempt from being returned unless they are faulty.

Refund process

• Contact our customer service team at franc.james@francjames.com to initiate the refund process.

• Provide your order number, details of the item(s) you wish to return, and the reason for the return.

• Our customer service team will guide you on the return process and provide you with a unique refund reference number.

Refund timeframe

Upon receiving your returned item, we will promptly process your refund. Please note that it may take 5-10 business days for the refund to reflect in your account.

Refund method

Refunds will be issued through the same payment method used during the purchase. If your original payment was made through Stripe, the refund will be processed accordingly.

Return shipping

Customers are responsible for the cost of return shipping unless the item received is faulty or damaged.

Exchanges

Unfortunately, we do not currently offer exchanges. If you need a different item, please follow the refund process and place a new order.

Contact information

If you have any questions regarding our refund policy or need assistance with the refund process, please contact us at franc.james@francjames.com.

Thank you for choosing Franc James! We appreciate your support.

Sincerely, Franc James